About the coach
Antonia Ferrier is a gifted Strategy & Performance Consultant, Facilitator, and Coach. She is passionate about performance, and that means bringing out the best in people.
She has over 30 years' experience in supporting and/or managing executive-level execution in an array of public and private organisations in Financial Services, Oil & Gas, Infrastructure and Social Development.
Her corporate system designs and process reviews have, to date, collectively yielded approximately $200 million in one-time recoveries and annualized savings.
Gains from her workshops, programmes, and change initiatives include:
• 40% improvement in Operational Performance.
• 4% improvement in Employee Engagement (benchmark change is 1%).
• 29% improvement in Customer Satisfaction.
Gains from her workshops, programmes, and change initiatives include:
• 40% improvement in Operational Performance.
• 4% improvement in Employee Engagement (benchmark change is 1%).
• 29% improvement in Customer Satisfaction.
Ms. Ferrier has undergraduate training in Sociology and Management and postgraduate training in Management (specialisation in HR) and Business Psychology. Most recently she completed a MOOC in Sustainability Development in Business. Her specialty certifications include Balanced Scorecard, PROCSI Change Management, and Emotional Intelligence.
She is an insightful analyst, innovative facilitator, and intuitive coach. Her mark is Definitive.
